FREQUENT ASKED QUESTIONS
WHEN WILL I RECIVE MY ORDER?
Shipping times vary depending on the destination and shipping method selected. For national shipments, orders are usually received between 24 and 72 hours after confirmation, which may be extended if customs intervenes in the process.
For international shipments, delivery times are usually from 72 hours, and may vary significantly depending on the destination. Customs procedures and local delivery services in the destination country may affect delivery times.
In any case, you will receive a tracking code to track your order. Please note that it may take several hours for this link to activate.
If you need more detailed information about shipping to a specific location, please contact us through our customer service.
HOW CAN I TRACK MY ORDER?
Once your order is placed, you will receive email notifications with tracking information. Please note that it may take several hours for this link to activate.
DO YOU MAKE INTERNATIONAL SHIPMENTS?
Yes, we offer worldwide shipping. During the purchasing process, you can select the shipping method of your preference and the costs will be calculated automatically.
If shipping is to a country for which shipping costs are not automatically calculated, please contact our customer service team so we can calculate and prepare your shipment in a personalized way.
WHAT IS CLICK&COLLECT? CAN I USE IT TO AVOID SHIPPING COSTS?
Click&Collect is a convenient shipping method that allows you to place your order online and then pick it up in our physical store, thus saving you shipping costs.
When you choose the Click&Collect option, in your order confirmation email you will receive instructions on when and where to collect it. It's a simple way to shop and pick up your items when it suits you best.
Important note: If you select "cash on delivery" as a payment method, the order will be reserved for 10 days. If after this time you have not picked up the package in our physical store, the order will be considered cancelled.
CAN I RETURN MY ORDER?
We want you to be completely satisfied with your purchase. If for any reason you wish to return your order, you have the right to cancel your purchase within 14 days. After this cancellation, you have another 14 days to return the item.
If you have any further questions or need personalized assistance, please do not hesitate to contact our customer service team.
CAN I EXCHANGE MY PRODUCT?
Unfortunately, it is not possible to exchange your order for another item or size. If you want a different item or size, you can make a return (free of charge) and place a new order on our website.
HOW LONG DOES THE REFUND TAKE ONCE THE RETURN IS PROCESSED?
We will refund the amount of your purchase (less the original shipping costs based on the minimum order amount) to the account number you indicate to us as soon as possible; no later than 14 days after we receive the returned item(s).
WHAT PAYMENT METHODS DO YOU ACCEPT?
We try to offer you the greatest possible comfort during your shopping experience. For this reason, we have high security standards to protect your confidential data and accept various payment options, such as Visa, MasterCard, American Express, Paypal, Klarna and cash on delivery. If this last option is selected, the amount must be paid at the time of receipt of the package, either at home or in the physical store.
WHAT IS KLARNA AND HOW DOES IT WORK?
Klarna is a payment option that offers flexibility and convenience when shopping online. With Klarna, you can choose to pay for your order in several ways, including paying in 3 installments.
To use it, you just have to select this option as a payment method during the purchase process. Please note that Klarna's eligibility and terms may vary, so be sure to review their terms and conditions during checkout for full details.
DO YOU OFFER GIFT CARDS?
Yes, we offer gift cards that are the perfect gift for those who are more indecisive.
Our gift cards can be purchased and redeemed in the physical store. Additionally, they can be purchased through our customer service team, by email or WhatsApp. They are available in various quantities and are an ideal way to give the gift of the shopping experience in our store.
If you would like to purchase a gift card or have any questions, please contact us by email at email@example.com or send us a WhatsApp message for assistance (direct link to WhatsApp chat at the bottom right of this website ).
HOW CAN I KNOW WHAT MY SIZE IS?
To find your perfect size, you can see how to measure it correctly and its equivalence in the SIZE GUIDE button that you will find on each product sheet.
In the case of the 3.21 sandals, remember that if you are between two sizes, tend to choose a larger size to increase the comfort of the strap.
If you have any additional questions or require personalized assistance, please do not hesitate to contact our customer service team.
DO YOU REPLACE SOLD OUT PRODUCTS?
Usually yes. If you find that one of our products is out of stock, please note that it may be back in stock very soon. In the out-of-stock product sheet you can indicate that you want to receive a notification when it is available again.
You can also subscribe to our newsletter or visit senlimastore.com regularly to stay up to date with all the news.
HOW CAN I KEEP UP TO DATE ON THE LATEST COLLECTIONS AND PROMOTIONS?
To stay up to date with our latest collections, promotions and exclusive offers, we recommend you subscribe to our newsletter. You can also follow us on social media such as Instagram, Facebook and TikTok (@senlimastore) for daily updates and inspiration.
HOW DO I CONTACT THE CUSTOMER SUPPORT TEAM?
We are here to help you. For a quick inquiry, you can message our customer service team directly via WhatsApp. Look for the WhatsApp icon at the bottom right of our website. It's just one click away!
You can also contact us by email at firstname.lastname@example.org. We are always available to help you with any questions or concerns you may have.
WARRANTY AND CLAIMS
At Senlima we want to ensure that the experience of shopping in our store is 100% satisfactory, which is why we are always available and open to discuss any concerns that may arise regarding the quality of our products.
If you have any questions or suggestions, just send us an email to email@example.com explaining the problem in detail and attaching a photo of the product. We will respond to you as soon as possible to give you a solution.
Products purchased through senlimastore.com will be replaced at Senlima's discretion. This process can be applied from receipt of the product until the 14 days stipulated for the return. If the defect is confirmed, we will send you the new item without additional shipping costs.
Since we cannot ensure the quality of Senlima products that are marketed by unauthorized sellers, our warranty does not apply to products purchased from these sellers, unless prohibited by law.
Contact us on Whatsapp
(+34) 689 55 26 37